Help / FAQ
We accept Visa, MasterCard, American Express, and Discover.
We offer free shipping through UPS Ground on all domestic USA orders (excluding Hawaii, Alaska, and Puerto Rico). Orders to Canada, Hawaii, and Puerto Rico will be considered as international shipping, and rates are determined via a UPS live shipping rate calculator. Local customs fees are not included in your shipping charge and will be charged to you by your carrier or local customs office upon receipt. By ordering with us and requesting shipment to an international location, you agree to pay and all duties and taxes.
Taxes and Duties
We will charge residents of New York a sales tax of 4% and residents of New Jersey a sales tax of 7%
It takes 2 - 5 business days for orders to be processed. You will receive your merchandise within 3-14 business days. Orders are processed from New York and shipped from New York. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email. Standard delivery orders in the U.S. will be shipped via UPS. You will receive a shipment confirmation email with the shipping tracking number. We do not charge your credit card until your order is shipped and we do not bill you for items that are not available.
When is my credit card charged?
The card is not charged until the product ships.
How do your jackets fit?
Our jackets generally run slim.
MENS SIZE GUIDE*
* Our jackets run in slim fit. Order a size up if you like a more relaxed fit. Please contact firstname.lastname@example.org should you have any questions regarding size.
WOMENS SIZE GUIDE*
Online Return Policy
You have 30 days from the date marked on the original packing list to process a return or exchange. Please include your packing slip with the merchandise and ship the box to the address mentioned below for a full refund. After which you can revisit our website and order the correct item.
80 Suffolk Court
Hauppauge, NY 11788
Members Only is responsible for return shipping fees if our warehouse shipped an incorrect item (different from what you ordered). In that case, please inform us at “email@example.com” for a return shipping label. After receipt of your item, we will promptly refund your payment, excluding shipping fee if any.
Members Only will not accept returns after 30 days from the date marked on the original packing list. After 30 days, we will issue either an exchange or credit for the amount paid to be used on our website. We also do not hold responsibility for reimbursement or compensation of lost packages. Upon our receiving and inspection of the merchandise, a refund, minus the initial shipping charge, will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
Will I be charged shipping for the return?
Yes. Customers must pay for shipping on any returns or exchanges. In the event that the package is not received or lost in transit, Members Only is not responsible for the package if there is no tracking confirmation.
What if I purchase an item as a Christmas gift?
Any items placed from Thanksgiving until Christmas can be returned before January 31 for a full refund.
Members Only respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by Members Only is used solely for the purpose of processing of your order. Once you create an account with Members Only, you are automatically included in our updates, newsletters and correspondences.